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MyFax vs MetroFax

MetroFax and MyFax are two online fax providers that cater to different types of users. MyFax is ideal for those who do a lot of international faxing because it offers free faxing to 48 countries, while MetroFax offers affordable monthly rates and high monthly allowances.

MyFax vs MetroFax Sending and Receiving Faxes

MetroFax and MyFax are extremely similar when it comes to sending and receiving faxes. The same can be said about most email fax providers because let’s face it: online faxing is a pretty basic process no matter which provider you use.

To send a fax with either service, you have a few options available:

  • Send a fax using your existing email client
  • Send a fax using the mobile apps
  • Send a fax using the proprietary web platforms

No matter which method you use, sending and receiving faxes is easy: it’s just like sending and receiving emails. To send a fax using your existing email client, you simply create a new email, attach a faxable document to that email, and then address that email to your contact’s fax number @MetroFax.com or @MyFax.com. That’s it.

MetroFax offers mobile apps for Android devices as well as the iPhone and iPad. The apps are well-designed and let you fax a document in about 3 taps, which makes faxing from any mobile device a breeze.

MyFax, unfortunately, only has a mobile app for iPhone and mobile apps are not available on Android devices or the iPad. That’s a deal breaker for some users, and if your office isn’t totally using iPhones, then you may want to reconsider MyFax.

Of course, you can still send faxes via your mobile device’s internet browser using both services whether you’re using the interface on a tablet, desktop PC, Mac, or smartphone, the interface is easy to use and simplifies the computer faxing process.

However, the faxing process is much simpler if you choose to install mobile apps. Ultimately, it’s up to you to decide how important mobile functionality is to your business. If mobile functionality is important and you use anything other than the iPhone, then MetroFax is the better option from this category alone.

MyFax vs MetroFax Supported File Formats

MetroFax Supports: XSL, PNG, TIFF, JPEG, HTML, RTF, DOC, DOCX, PDF, TXT.

MyFax Supports: PDF, PS, PSD, IFF, DXF, CSV, GIF, SHW, WPD, WP5, WP6, EPS, HTML, HTM, JPG, JPEG, 123, WK1, WK3, WK4, LWP, XLS, XLSX, PPT, PPTX, PUB, WRI, WPS, ODG, ODP, ODS, ODT, PCX, TXT, DOC, LOG, ERR, C, CPP, H, PNG, PWQ, WB1, WB2, WB3, RTF, SXD, SXI, SXC, SXW, TIF, TIFF, TGA, VSD, BMP, WPG, DOC, DOCX, DOT, DOTX.

MyFax vs MetroFax Pricing

MetroFax

Essential: Includes 500 faxed pages each month, 3 cents per additional pages, phone-based tech support, and costs $7.95 per month ($6.63 per month on the annual plan) with no setup fee.

Value: Includes 1000 faxed pages each month, 3 cents per additional pages, phone-based tech support, and costs $12.95 per month ($10.79 per month on the annual plan) with no setup fee.

Professional: Includes 2500 faxed pages each month, 3 cents per additional pages, phone-based tech support, and costs $35.95 per month ($29.96 per month on the annual plan) with no setup fee.

MyFax

Best Value: Includes 100 sent faxes and 200 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $10 per month.

Most Popular: Includes 200 sent faxes and 200 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $20 per month.

Fax More: Includes 400 sent faxes and 400 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $40 per month.

Other Points of Comparison On MyFax vs MetroFax

Monthly Allowances: Look at the pricing section above. There’s a considerable difference between the pricing offered by MetroFax and MyFax, but there’s also a big difference in terms of monthly allowances. With MyFax, users can only sent 100 faxes per month on the basic plan, while MetroFax’s basic plan includes 500 faxed pages in total each month. Furthermore, MyFax restricts users based on the type of faxing they do – they only have a set number of sent faxes and received faxes available and the limits do not transfer. This can be problematic for companies whose faxing needs change from month to month.

Mobile Apps: We mentioned the mobile app debate in the ‘Sending and Receiving’ section. Specifically, MetroFax mobile apps are available for all popular mobile devices, including Android smartphones and tablets as well as the iPhone and iPad. Unfortunately, MyFax doesn’t have the same selection of mobile apps, and it only offers apps for the iPhone.

Pricing: MyFax is one of the most expensive online fax providers out there (the only major provider more expensive is eFax, which is owned by the same company). MyFax charges $10 per month on its most basic plan and adds onto that price with a 10 cent per fax overage charge. Sure, there’s no setup fee, but these plans look expensive when compared to MetroFax’s $7.95 per month plan which includes 500 faxes per month and 3 cents per page overage fees. Additionally, that monthly price drops to just $6.63 per month when you pay for an annual plan.

International Faxing: The only major benefit to MyFax is its free fax zone which lets users fax to 48 countries for free. That’s an enormous benefit for businesses which deal with international clients and it can save you a lot of money each month. Other providers charge anywhere from 10 cents to 2 dollars per fax when faxing internationally. In other words, MyFax may look expensive until you consider how much international faxing you do. With MetroFax, international faxing is neither covered nor included under your monthly plan and you’ll need to pay a small fee for every fax sent and received.

Multi-User Support: Both MetroFax and MyFax offer good multi-user support. Both services let you add 5 users to your account. Each of these 5 users can send faxes. All 5 users will also receive incoming faxes. This is an ideal solution for businesses with multiple departments, multiple employees, or multiple managers that all fax on a regular basis. While many other electronic fax providers do not offer multi-user functionality, both MyFax and MetroFax offer strong multi-user support.

Archiving and Fax History: Both MetroFax and MyFax offer strong online fax and archival systems. On MyFax, users can tag and archive all of the faxes they’ve ever received, which is an extremely useful feature for those who deal with large numbers of faxes on a daily basis. MetroFax offers similar functionality over a clean, simplified user interface.

Our Verdict On MyFax vs MetroFax

There’s only one major reason why you would choose MyFax over MetroFax: international faxing.

MyFax costs significantly more than MetroFax. It also has significantly lower monthly allowances and high overage charges. For most businesses, MetroFax is the better option due to these reasons alone (why would you pay $10 per month for a plan that lets you send 100 faxes when you can pay $7.95 per month for a plan that lets you send 500 faxes?).

If your business regularly faxes to international destinations, then MyFax is the better option. MyFax offers free international faxing to 48 countries around the world. Those 48 countries include most members of the developed world as well as developing countries with burgeoning economies. MyFax may look like the more expensive option, but when you add a bunch of international faxing charges onto your MetroFax fees, then MyFax may end up being cheaper.

If, however, you don’t send more than 15 or 20 international faxes each month, then MetroFax is likely the better option for your business. MetroFax offers generous monthly allowances (several times more faxes allowed each month compared to MyFax) along with a full suite of functional apps (MyFax only has an iPhone app).

For all of these reasons, we have to give the edge to MetroFax in this comparison. Unless you’re a heavy international user, MyFax’s high charges typically aren’t worth the added price.

About Johnson Hur

After having graduated with a degree in Finance and working for a Fortune 500 company for several years, Johnson decided to follow his passion by embarking on a path to the digital world. He has over 8 years of experience with large companies setting marketing strategy and he likes to workout in his spare time.

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