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Grasshopper Virtual Phone System Review

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Grasshopper is a popular virtual phone system that caters to small and medium-sized businesses and entrepreneurs. With free activation, instant setup, and pay-as-you-go plans, Grasshopper may be the right choice for your business.

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  • Features
  • Pricing
  • The Good
  • The Bad

Grasshopper Virtual Phone System Features

Grasshopper Virtual Phone Calling

Generous Monthly Minute Totals: Grasshopper includes 500 minutes, 2,000 minutes, and 10,000 minutes per month depending on whether you choose the Ramp, Grow, or Max plan.
Pay As You Go: Grasshopper also offers a “Pay as you Grow” plan where all incoming and outgoing calls are billed at 6 cents per minute.
International Calling: International calling is available on all plans but no international minutes are included.
Free Local and Toll-Free Numbers: All plans include 1 to 3 toll-free or local numbers.
No Unlimited Plans: Grasshopper does not currently offer any plans with unlimited minutes.

Grasshopper Virtual Phone Call Management

Extensive Call Routing: Place several calls on hold at the same time and enjoy extensive Automatic Call Distribution (ACD) queue functionality.
Rotate Call Routing: Grasshopper lets you rotate call routing throughout the day to ensure each employee receives the same number of calls.
Custom Main Greeting: Greet customers professionally using a message customized to your business.
Voicemail to Email: Receive all voicemails in your email inbox as .mp3 files.
Fax to Email: Receive all faxes in your email inbox as .pdf files.
Question and Answer Extensions: Ask callers what they need and direct them to the appropriate extension.

Other Features of Grasshopper Virtual Phone

Online Faxing: Enjoy the convenience of online faxing on all plans.
Voice Studio: Professional voice recordings and greeting messages are available for an additional cost (no additional cost to ‘Max’ plan subscribers).
Voicemail Transcription: Pay extra to have voicemails transcribed by a robot or real human being.
US Customer Service: Customer service is available 24 hours a day, 7 days a week, and is based in the United States.
No Setup Fees: Grasshopper does not charge activation fees on any accounts.
Conference Calls: Setting up a conference call is surprisingly easy. Just enter all phone numbers you wish to include and Grasshopper will gather all parties together.
Mobile Apps: Grasshopper has developed mobile apps for iPhone and Android.
Web Platform: Users can access all Grasshopper call management features over a simple web platform.
Pay As You Grow
$12/mo
6 Cents Per Minute
1 Toll-Free / Local Number Included
Unlimited Extensions
No Setup Fee
Every Included Feature
 
Ramp
$24/mo
500 Minutes Per Month
1 Toll-Free / Local Number Included
Unlimited Extensions
No Setup Fee
Every Included Feature
 
Grow
$49/mo
2,000 Minutes Per Month
1 Toll-Free / Local Number Included
Unlimited Extensions
No Setup Fee
Every Included Feature
 
Max
$199/mo
10,000 Minutes Per Month
3 Toll-Free / Local Number Included
Unlimited Extensions
Unlimited Voice Studio
No Setup Fee
Every Included Feature

The Good on Grasshopper Virtual Phone

Manage Calls Online

Like all other virtual phones systems, the main benefit of Grasshopper is managing your office from your mobile phone. You can take PBX calls from anywhere using your mobile device. This is an extremely valuable benefit for companies “on the go” and for any professionals who spend a lot of time away from the office. You can control call management features using an online dashboard or through Grasshopper mobile apps.

Flexible Plans

Grasshopper is one of the most diverse service providers when it comes to plans. There are four plans available in total. At the low end is the ‘Pay As You Grow’ plan, which costs $12 per month and offers standard virtual phone system services at a price of 6 cents per minute. The most popular plan is the ‘Grow’ plan, which costs $49 per month and includes 2,000 minutes.

30 Day Money Back Guarantee

Don’t like Grasshopper? Regretting your purchase? Want to switch to another provider? That’s okay. Grasshopper offers a 30 day money back guarantee on all orders. You receive a full refund if your account is cancelled within 30 days of activation. Furthermore, you can upgrade and downgrade plans without cancelling anything, which makes it easy to adjust your VoIP service according to your monthly minutes.

Included Numbers

Grasshopper includes free numbers with every plan. The two smallest plans include one free number, the ‘Grow’ plan includes two free numbers, and the ‘Max’ plan includes three. Free numbers can be local or toll-free. You might want one toll-free number for customers, for example, and a local number for general business dealings. Since other companies often charge for adding more than one number to a plan, this is a valuable bonus feature.

 Many Different Numbers Available, Including Vanity Numbers and 1-800 Numbers

1-800 numbers are rare and valuable. Fortunately, Grasshopper offers 1-800 numbers to customers. Customers can also choose vanity numbers, local numbers, and toll-free numbers with prefixes like 877, 888, 866, and 855. You get to pick your number during the signup process

24/7 Live Support in the United States

When service providers promise 24/7 support, it sounds great – until you realize that the “support” is simply a low-quality call center based overseas. Grasshopper takes a different approach and bases its tech support entirely in the United States. Tech support is available 24 hours a day, 7 days a week.

Online Faxing

All Grasshopper plans come with online faxing. Online faxing lets you send and receive faxes from your mobile device – even if you don’t have a physical fax machine in your office. To send an online fax, simply create an email and add an attachment, then send it to your recipient by typing their fax number into the address field.

Great Array of Included Features

All Grasshopper accounts include a set number of useful features. Those features include customized main greetings, on-hold music, conference calling, unlimited extensions, and more. All packages include voicemail and fax delivery. Every time your account receives a voicemail, that voicemail will be converted into .mp3 or .wav audio format and emailed to you as an attachment. This lets you easily listen to voicemails no matter where you go.

Voice Studio Professional Voice Recordings

One of the most unique features available with Grasshopper is professional voice recordings through a feature called Voice Studio. Voice Studio lets users access several professional voice talents to find the right sound and style for any business. It gives your business a professional edge and helps to clearly direct customers wherever they need to go in your queue. Grasshopper offers unlimited Voice Studio recordings on their ‘Max’ plans, while customers on other plans will need to pay between $50 and $100. Voice recordings are also available in multiple languages.

Almost All Features Included

Grasshopper plans include virtually everything you need. Unless you have specialized needs, then the monthly subscription prices you see below will be the price you pay each month. While other providers try to nickel and dime you for “bonus” features, many of these features come standard with Grasshopper. Those premium features include custom greetings, online faxing, call forwarding and screening, voicemail to email, live call transfer, call conferencing, and much more.

The Bad on Grasshopper Virtual Phone

Relatively Expensive Compared to Other Providers

Grasshopper offers reliable service and an extensive array of included features. That being said, it still tends to be more expensive than other service providers. The $49 per month plan, for example, includes 2,000 minutes per month and lots of useful features. However, similar level plans from Virtual PBX are available for $24.99 per month with a similar range of features. It’s difficult to compare two providers by price alone, but Grasshopper does tend to charge a higher price for its two largest plans.

6 Cents Per Minute Overage Fees

Most other call management service providers charge additional minutes at around 3 cents to 5 cents. Grasshopper, however, goes beyond that range and charges 6 cents per additional minute each month. That’s bad news for businesses which have fluctuating minute totals each month. Those who sign up for the “Pay as you Grow” plan are also charged 6 cents per minute on all incoming and outgoing calls. If your business is unsure how many minutes it uses each month, then you should make sure to choose a plan that gives you lots of added room and flexibility.

Our Verdict on Grasshopper Virtual Phone

Ultimately, Grasshopper is more expensive than other call management service providers, but that extra cost comes with valuable extra features.

If you plan to use features like free local and toll-free numbers, unlimited extensions, unlimited voice studio recordings, and the many included features, then Grasshopper is a great choice for you. It also boasts an excellent online interface and well-designed mobile apps.

If, on the other hand, you’re looking for a simple barebones call management system and you don’t require extra features, then basic plans from Vonage and Phone.com may offer more bang for your buck.

With a diverse range of plans available, Grasshopper offers something for everyone. Whether you’re a single entrepreneur just launching your business or a small/medium-sized business ready to expand, Grasshopper’s diverse range of plans offer excellent call management services.

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