Thursday , 19 January 2017
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Best Business VoIP Service Providers

Choosing the right business VoIP service provider may seem like a small decision. But it can have an enormous impact on the efficiency and profitability of your company.

Today, we’re ranking some of the best business VoIP service providers in the world today. Whether you’re a small or medium-sized business or you’re a startup that just launched, these business VoIP service providers are among the best in the industry.

Without further ado, let’s look at the best business service providers serving the corporate world today.

VoIP.com

VoIP.com offers both cloud PBX plans and SIP trunking plans – perfect for small and medium-sized businesses.

As far as reliability, uptime, and network features go, VoIP.com is above average, but not at the top of the list. Fortunately, its pricing is surprisingly cheap – as long as you understand that it costs extra for certain features.

Some of the features we like on the VoIP.com business plans include:

  • Advanced call settings and features, like letting important callers simultaneously ring your mobile and desk phone at the same time, or having faxes and voicemails emailed to you when you’re out of the office
  • Cloud PBX from anywhere, which lets your employees be part of the virtual PBX network regardless of whether they’re working from home or they’re physically in the office
  • 99.99% annual uptime, according to the website’s official tracking system
  • Plug and play installation that works with most existing systems seamlessly
  • The ability to add a wide variety of services to your system, including softphone, hardware phones, voicemail, user portals, faxing, remote office, and a fully customized cloud PBX

Cloud BPX plans start at $17.95, although you’ll need to pay at least $24.95 per month if you want international calling. That’s also the price per extension, so businesses with a large number of employees will end up paying significantly more than that per month.

Plans come with unlimited minutes. You’ll also need to sign up for 1, 2, or 3 years at a time.

If you’re running a small business and only need one or two lines, then VoIP.com recommends you look at their small business plans, which offer many of the same features at about half the cost. Small business plan pricing is straight forward: all of the features are included with each plan, and the only thing that changes is that the price gets lower when you sign up for a longer term.

Small businesses on VoIP.com will pay either $14.95 (24 month term), $16.95 (12 month term), or $19.95 (month to month). These plans do not include international rates (except for calls to Canada). If your company does a lot of business with Asia or Europe, then the per minute pricing rates may add up quickly.

Ultimately, VoIP.com is a strong mid-range solution that doesn’t offer the premium features of higher-priced providers – like international calling – but comes with more than enough features to please businesses that deal with North American customers across America and Canada.

Phone Power

Phone Power is setup very similar to VoIP.com, with international plans starting at $24.95 when paying month to month. If you like the sound of VoIP.com but want to enjoy a more international range of options, then Phone Power is an excellent solution at about the same price.

Phone Power gives you unlimited calling within the United States and Canada. It’s also surprisingly affordable, priced at $8.33 per month on average when you go with their prepaid plan (which admittedly, isn’t suited for all users).

We also like Phone Power’s 30 day money back guarantee and pledge to never assess hidden fees or charges – which is helpful if you’re worried about international calling rates or some of the random surcharges encountered on other plans.

Other features we appreciated with Phone Power’s business VoIP department include:

  • Unlimited calling to the United States and Canada
  • Unlimited calling to 28 countries around the world starting at $19.95 per month
  • No contracts (price is the same when going month to month or when signing up long-term)
  • Online faxing available on all plans
  • Keep your current phone number on all plans
  • Unlimited calling to 87 countries around the world starting at $49.95

Ultimately, Phone Power is almost identical to VoIP.com at the base level. But if you want international calling, then its unlimited packages provide an excellent solution at a fair price. For example, the $19.95 per month plan with unlimited calling to 28 countries includes most first world countries. Some countries even support VoIP calling to mobile devices within that country

With these advantages and more, it’s easy to see why Phone Power is one of the top VoIP service providers for businesses today.

RingCentral

The battle-tested RingCentral has long been known for its business VoIP plans. This veteran of the VoIP industry offers competitively-priced cloud communication systems and strong international calling support, making it a perfect solution for small to medium-sized businesses that are ready for a scalable PBX system.

Some of the features that come with every RingCentral business plan include:

  • Cloud PBX
  • Auto-receptionist
  • Call forwarding
  • Call recording
  • Toll-free numbers
  • Online meetings and videoconferencing
  • Business SMS

Plans are right in line with what’s offered by other providers, although RingCentral does tend to be slightly more expensive. The most basic plan starts at $24.99 per month per user. The main issue with that plan is that it doesn’t have HD voice – which is a ridiculous concept in this day and age.

If you want to pay for HD voice and other premium features (like automatic call recording, multi-level auto-attendant, and voicemail-to-text), then you’ll need to upgrade to the Premium ($34.99 per month per user) or Enterprise ($44.99 per month per user) plans.

One thing we do like about RingCentral is its great mobile and desktop apps. Mobile apps for Android and iOS devices means you’re never far from the office on your mobile device, and it also facilitates BYOD workplaces.

Ultimately, RingCentral is a higher priced option but offers a great range of features for small and medium-sized businesses. Larger corporations, however, may find that they can save money by going with cheaper providers.

Nextiva

Nextiva doesn’t actually offer residential VoIP services: the company exclusively focuses on business VoIP – which is good news for you.

Focusing on business means Nextiva tends to be one of the highest-rated providers available for SMBs.

Business VoIP services through Nextiva come with standard services like:

  • Nextiva office and PBX systems
  • Hosted call centers that can reduce your company’s costs
  • PBX/SIP Trunking that lets you utilize your existing broadband network to lower the load and costs to your company
  • Nextiva Connect virtual phone system
  • Excellent online faxing (Nextiva actually sells its online faxes services separately, but they’re bundled into Nextiva’s VoIP plans)
  • Multiple communication streams over a single platform, including voice, video, and instant messaging accessible from mobile platforms and traditional desktops

Nextiva is one of the best business VoIP providers available today hands down. Instead of offering flat rate pricing, it offers customized quotes for different companies, which means you never have to pay for extra plan features you don’t need.

VOIPO

VOIPO is one of the lesser-known business VoIP service providers on the market today, but its plans are a good option for certain businesses.

This low-cost provider offers two years of unlimited calling for $149, which works out to a ridiculously cheap monthly rate.

Of course, you can’t expect the same breadth of features you find on other business VoIP providers with VOIPO. International calling surcharges will add a significant amount onto your plan, for example, unless you’re only planning to call within the United States and Canada.

Nevertheless, for this price range, VOIPO has a really good range of different features, including:

  • Emergency 911
  • Telemarketing block
  • Outbound call routing
  • Failover
  • Do Not Disturb
  • Call waiting
  • Online voicemail
  • Call forwarding
  • Caller ID
  • 3 way calling

Don’t expect a full-fledged virtual PBX system, unlimited international calling, or extensive mobile support here. But if you’re looking for a stable, affordable, VoIP plan for your business that gets the job done, then VOIPO certainly fits the bill.

VoIP Buying Guide for Small Businesses

The low cost of VoIP is the biggest attraction for small businesses. Today’s small and medium-sized businesses can cut the cord and enjoy a less expensive telecom platform than ever before. Better yet, they can enjoy a wider range of features and save bundles on international calling.

Some things to consider when switching to VoIP for your small business include:

  • Remember that if your internet goes out, then your VoIP goes down too, so if you have frequent power outages, then VoIP may not be the perfect choice for your business
  • Price per user. This price sometimes drops when you have more users, but others keep the same flat rate. If you plan on making your business grow in the future, then you should choose a plan that lets you easily add more users as time goes on.
  • Standard business VoIP features include unlimited calling to the United States and Canada, online faxing, three way calling, and caller ID. These features are included on pretty much every business VoIP provider on the market.
  • What’s not included with all business VoIP packages are things like international calling, mobile integration, Microsoft Office integration, and virtual PBX setup.

By carefully weighing all of the factors listed above, you can easily choose the best business VoIP service provider to meet the unique needs of your small to medium-sized business.

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