Nextiva and MyFax are two popular online fax providers. Nextiva offers affordable pricing, generous monthly limits, and excellent core faxing functionality. MyFax is comparably expensive but offers a feature-rich online faxing experience, excellent international coverage, and diverse file format support.
Nextiva vs MyFax Sending and Receiving Faxes
MyFax and Nextiva are both very good at letting users send and receive faxes over the internet. This is the most basic feature of any online fax provider, so it’s hard to give either service praise for that.
With MyFax, users can send and receive faxes over any internet-connected device. MyFax includes an app for the iPhone, but there are no apps for other mobile devices. You can still send and receive faxes on your mobile devices, but you’ll have to use your internet browser instead of a more user-friendly app.
Once you’re logged into your MyFax dashboard, you shouldn’t have any trouble performing basic online fax functions. The interface is extremely simple and it’s easy to send faxes, receive faxes, and edit your list of contacts. The only minor thing missing from the MyFax platform is an electronic fax viewer that lets you see all faxed pages from a document. You can see the first faxed page, but you’ll need to download the fax to see any accompanying pages. For some users, this is a non-issue (like for anybody who only sends one-page faxes).
Nextiva, on the other hand, also makes faxing easy via a simplified online interface. It’s not quite as aesthetically pleasing as the MyFax interface, but that’s just a personal opinion. Nextiva, unlike MyFax, does not have an online faxing app for iPhone. In fact, Nextiva doesn’t have an app for iPhone or any other mobile devices.
Neither Nextiva nor MyFax have great mobile device support. What they do have is excellent web platforms. If you plan on doing most of your faxing from a computer, laptop, or tablet, then this shouldn’t be an issue, but smartphone users would be better off with RingCentral or other competitors.
Nextiva vs MyFax Supported File Formats
Nextiva doesn’t have nearly as many supported file formats as the other major online fax providers. However, if you look through the list of supported file formats for Nextiva, you should be happy with what you see: PDFs, Docs, PPTs, TXTs, PNGs, and HTML files are all covered by the service.
If, however, you use a diverse range of software with specialized file format requirements, then MyFax may be the better option due to its expansive selection of file formats. Take a look through the supported file types below and consider which files your business needs.
Nextiva Fax Supports: TIFF, GIF, PNG, JPEG, PDF, DOC, XLS, PPT, PCL, EPS, PS, HTML, XML XSL, TXT, RTF.
MyFax Supports: PDF, PS, PSD, IFF, DXF, CSV, GIF, SHW, WPD, WP5, WP6, EPS, HTML, HTM, JPG, JPEG, 123, WK1, WK3, WK4, LWP, XLS, XLSX, PPT, PPTX, PUB, WRI, WPS, ODG, ODP, ODS, ODT, PCX, TXT, DOC, LOG, ERR, C, CPP, H, PNG, PWQ, WB1, WB2, WB3, RTF, SXD, SXI, SXC, SXW, TIF, TIFF, TGA, VSD, BMP, WPG, DOC, DOCX, DOT, DOTX.
Nextiva vs MyFax Pricing
500 Pages: Includes 500 faxed pages each month, 3 cents per additional pages, over-the-phone tech support, and costs $4.95 per month with no setup fee.
1000 Pages: Includes 1000 faxed pages each month, 3 cents per additional pages, over-the-phone tech support, and costs $12.95 per month with no setup fee.
3000 Pages: Includes 3000 faxed pages each month, 3 cents per additional pages, over-the-phone tech support, and costs $29.95 per month with no setup fee.
Best Value: Includes 100 sent faxes and 200 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $10 per month.
Most Popular: Includes 200 sent faxes and 200 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $20 per month.
Fax More: Includes 400 sent faxes and 400 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $40 per month.
Other Points of Comparison On Nextiva vs MyFax
Monthly Fax Allowance: At first glance, Nextiva and MyFax seem equal in a lot of categories. One category in which the two are most definitely not equal is ‘monthly fax allowances’. Nextiva is relatively generous with its monthly fax allowances and lets users send or receive 500 faxes per month on its most basic plan. Meanwhile, MyFax’s lowest plan costs $10 per month and only includes 100 sent faxes and 200 received faxes. You cannot transfer leftover received faxes to your sent faxes allowance. If you go over, you have to pay the relatively high fee of 10 cents per additional fax.
Pricing: Take a look at the pricing plans listed above. The first two Nextiva plans include 500 faxes and 1000 faxes, respectively, while the MyFax plans include 300 and 400 sent/received faxes. Nextiva’s basic plan costs $4.95 per month, while MyFax costs $10 per month. For the mid-level plans, that price difference is $12.95 per month for Nextiva and $20 per month for MyFax. That’s a considerable difference. However, MyFax does include international faxing and other bonus features, which is likely why there’s a considerable price difference.
International Faxing: MyFax’s international faxing explains its high pricing and low monthly allowances. With MyFax, users can send faxes to 48 countries around the world for free. That’s a massive advantage not offered by most other email fax providers. Meanwhile, Nextiva only allows for faxing within Canada and the United States and does not even allow international faxing – a deal breaker for most businesses which deal with international clients. MyFax’s “Free 48” faxing countries include most nations in the developed world as well as up-and-coming countries like China and India.
Overage Charges: If you go over your monthly plan on Nextiva, it’s not a big deal. The overage charge is just 3 cents per additional page. If, however, you go over your monthly plan on MyFax, then the costs can add up over 3 times more quickly – MyFax charges 10 cents per additional fax.
Tech Support: MyFax offers 24/7 tech support to all customers over the phone and online. Nextiva customers can call or email the company, although 24/7 tech support is not an option (tech support is available during normal North American business hours).
Our Verdict On Nextiva vs MyFax
At first glance, Nextiva seems like the clear winner in this debate based on its pricing and monthly fax allowances.
However, if you look deeper into the features, you’ll realize why MyFax is relatively expensive. Its biggest advantage is being able to fax 48 countries around the world for free plus a free fax number. That’s a huge advantage offered by few other virtual faxing companies. If your business faxes internationally, then Nextiva is not really an option for you as international faxing features are extremely limited (you’re restricted to Canada and the United States).
If, however, you’re a domestic business that rarely or never uses international faxing, then you’ll be happy with Nextiva. Nextiva offers excellent value and generous monthly allowances on all plans. What Nextiva lacks, however, is the feature-rich experience offered by some of its competitors. You can’t create multiple users with faxing privileges, for example, or download mobile apps.
Consider the needs of your business. If you send a lot of faxes domestically every month and don’t spend a lot of time on your mobile device, then Nextiva is a good option.
If you do use your mobile device a lot, and don’t need to send more than 100 to 400 faxes each month, and fax a lot to international clients, then MyFax is an ideal solution. Neither of these providers is perfect, but they both do a good job of catering to the needs of a specific niche customer.