But which service is better than the other? Which one is the right choice for your business? Keep reading to discover the ultimate comparison article between RingCentral and eFax.
RingCentral vs eFax Sending and Receiving Faxes
Who cares about the other benefits? When online fax services have trouble sending and receiving faxes, it makes all of the other advantages pointless.
Of course, some users will prefer to use their usual email inbox to send faxes. To do that, simply compose an email, attach the document you wish to fax, and type in your contact’s number at 1234567890@eFax.com or @RingCentral.com. Piece of cake.
RingCentral vs eFax Supported File Formats
Both eFax and RingCentral support a diverse range of file formats. While RingCentral may beat eFax in other categories, eFax easily takes this category. Of course, the additional file formats may not mean anything to you – does your business ever send TIF/TIFF files or VSD files? Maybe you do or maybe you don’t. But the truth is, both services support more than enough file formats for the average user:
RingCentral Fax Supports: PDF, PS, PSD, IFF, DXF, CSV, GIF, SHW, WPD, P5, WP6, EFX, JFX, EPS, HTML, JPG/JPEG, 123, WK1, WK3, WK4, LWP, XLS, XLSX, PPT, PPTX, PUB, WRI, DOC, DOCX, DOT, DOTX, WPS, ODG, ODP, ODX, PCX, TXT, LOG, ERR, C, CPP, H, PNG, QPW, WB1, WB2, WB3, RTF, SXD, SXI, SXC, TIF/TIFF, VGA, VSD, BMP, WPG.
eFax Supports: PDS, PSD, DOC, DOCX, DOCM, DOT, MCX, XLS, XLSX, XLSB, XLSM, PPT, PPTX, PPTM, VSD, VDX, PUB, WPS, WRI, AWD, TIF/TIFF, JPG/JPEG, BMP, PNX, PCX, TGA, RTF, TXT, LOG, H, CPP, C, EFF, HPP, WK1, WK3, WK4, WQ1, HTM/HTML, MHT, MHTML, CSV.
Other Points of Comparison on RingCentral vs eFax
Mobile Apps: Both eFax and RingCentral offer mobile apps for iPhone and Android. Both apps feature lots of positive reviews and above average ratings on their respective app stores (3.5+ stars). However, we have to give the edge to eFax in this category due to its smooth performance and well-polished apps. That being said, RingCentral has a Blackberry app while eFax does not – which is obviously important for companies which still use BlackBerry.
Tech Support: eFax and RingCentral both offer comprehensive tech support options 24 hours a day, 7 days a week. However, eFax has the edge in this category because customers on all plans access the same tech support. With RingCentral, customers who pay more for their plans receive better tech support – which makes sense but is annoying for those on smaller plans.
Free Trials: eFax gives users a 30 day free trial, during which they can enjoy all of the electronic faxing features enjoyed by paying customers. RingCentral also offers a free trial, although it only lasts 7 days or 30 faxes – whichever comes first.
Setup Fees: Neither company charges setup fees or activation fees.
Additional PBX Plans: RingCentral and eFax also offer VoIP PBX plans, which lets businesses easily setup virtual call management systems in their office. Both virtual PBX systems include online faxing. If your business needs new telephone service as well as online faxing, then it’s easy to add both to your plan with eFax and RingCentral.
Signatures: The main reason why fax machines are still a staple of modern business is their ability to send and receive verified legal documents. Both RingCentral and eFax let users easily add signatures to all sent and received faxes. On eFax, you use a tool called eFax Messenger to crop and save your signature after faxing it to yourself on a blank sheet of paper. On RingCentral, you also fax your signature to yourself on a blank sheet of paper, then save it to your computer and add it to RingCentral using the Call Controller tool. That’s it!
Vanity Numbers: Vanity numbers are not available on eFax. RingCentral charges a one-time fee of $30 for vanity numbers.
Final Verdict On RingCentral vs eFax
The two services are close in many categories, but RingCentral clearly wins this matchup.
eFax has a major disadvantage when it comes to the number of faxes allowed each month (400 per month for eFax versus 2500 per month for RingCentral on the highest level plans). eFax is also more expensive than RingCentral on both its plans.
That being said, eFax does hold some advantages over one of its biggest rivals. Those advantages include an amazing range of acceptable file formats (dozens more than RingCentral) as well as the ability to sign up for local and toll-free numbers in thousands of cities around the world.