RingCentral and MyFax are popular online fax providers. RingCentral offers an intuitive, feature-rich online fax experience while MyFax is slightly more expensive but includes valuable premium features on all plans – including free international faxing to 48 countries and 24/7 customer service.
RingCentral vs MyFax Sending and Receiving Faxes
With RingCentral, you can send and receive faxes from your computer or on any internet-connected device. To send a fax, simply create a new email, type in your contact’s fax number @RingCentral.com, attach the document (or documents) you wish to fax, and you’re good to go. There are multiple mobile apps available for Blackberry, iPhone, and Android to make the process even easier.
MyFax also lets you fax from multiple internet-connected devices. You can send a fax using the same email attachment method used by RingCentral (and most other online fax providers). You can also access the MyFax online dashboard or send faxes directly through your email client. However, the major difference between MyFax and RingCentral when it comes to sending and receiving faxes is the lack of apps for MyFax. MyFax has an app for iPhone but no apps for iPad, Android, or other mobile operating systems.
If your office only uses iPhones, then you won’t notice much of a difference between RingCentral and MyFax. However, if your employees have multiple types of cell phones and operating systems, then you’ll find that RingCentral has better support.
RingCentral vs MyFax Supported File Formats
As you’ll see below, both MyFax and RingCentral support a similar range of file formats. This is notable because RingCentral typically wins all the file format matchups with its competitors. Yes, RingCentral supports a handful of extra file types, but both services support more file formats than any users will ever actually need to use. All popular file types, including major image formats, Office files, PDFs, and even GIFs are supported by both services.
RingCentral Fax Supports: PDF, PS, PSD, IFF, DXF, CSV, GIF, SHW, WPD, P5, WP6, EFX, JFX, EPS, HTML, JPG/JPEG, 123, WK1, WK3, WK4, LWP, XLS, XLSX, PPT, PPTX, PUB, WRI, DOC, DOCX, DOT, DOTX, WPS, ODG, ODP, ODX, PCX, TXT, LOG, ERR, C, CPP, H, PNG, QPW, WB1, WB2, WB3, RTF, SXD, SXI, SXC, TIF/TIFF, VGA, VSD, BMP, WPG.
MyFax Supports: PDF, PS, PSD, IFF, DXF, CSV, GIF, SHW, WPD, WP5, WP6, EPS, HTML, HTM, JPG, JPEG, 123, WK1, WK3, WK4, LWP, XLS, XLSX, PPT, PPTX, PUB, WRI, WPS, ODG, ODP, ODS, ODT, PCX, TXT, DOC, LOG, ERR, C, CPP, H, PNG, PWQ, WB1, WB2, WB3, RTF, SXD, SXI, SXC, SXW, TIF, TIFF, TGA, VSD, BMP, WPG, DOC, DOCX, DOT, DOTX.
RingCentral vs MyFax Pricing
Fax 1500: Includes 1000 faxed pages each month, 4.9 cents per additional pages, phone & online tech support, and costs $17.99 per month.
Best Value: Includes 100 sent faxes and 200 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $10 per month.
Most Popular: Includes 200 sent faxes and 200 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $20 per month.
Fax More: Includes 400 sent faxes and 400 received faxes, 10 cents per additional fax, 24/7 tech support, and no setup fee for $40 per month.
Other Points of Comparison On RingCentral vs MyFax
Monthly Fax Allowance: MyFax has the lowest monthly fax allowances of any of the most popular online fax services. The most basic plan costs more than most other basic plans at $10 per month but lets users send just 100 faxes (and receive 200 faxes). Compared to RingCentral, which includes 500 sent or received faxes for $6.59 per month, that’s a considerable difference. In fact, even the largest MyFax plan, Fax More, only lets users send 400 faxes per month. That’s not good enough for companies with large faxing needs.
Excessive Overage Charges: Along with low monthly fax allowances, MyFax also includes some of the highest overage charges in the online fax industry. MyFax will charge you 10 cents for every page you send or receive over your limit. If your business has a busy month where you send and receive lots of faxes, you can quickly burn through a lot of money due to these overage charges. RingCentral offers higher monthly allowances and cheaper fees (4 cents to 6 cents per additional fax). If price and monthly limits are a concern for your business, then RingCentral offers the best of both worlds.
Tech Support: MyFax users enjoy 24/7 tech support on all packages. RingCentral only offers phone-based tech support to users on the two highest plans. However, if you do qualify for RingCentral tech support, you’ll enjoy 24/7 coverage. Users on the basic RingCentral plan are restricted to web-based tech support, which includes all the tutorials, FAQs, and support forums available through RingCentral.com.
International Faxing: RingCentral covers faxing between the United States and Canada under all monthly packages. It does not, however, cover faxing to other countries – you have to pay an additional fee for each fax sent to other countries. MyFax, on the other hand, lets you fax to 48 countries around the world without paying additional fees – all faxes are just deducted from your monthly allowance. That’s a massive benefit.
Weak Archival System: Most electronic fax providers save your incoming and outgoing faxes for a defined period of time. Some don’t define a period of time at all and save your faxes indefinitely. On MyFax, faxes are saved indefinitely and users can easily search through previous faxes to find the ones they need. On RingCentral, your faxes are only saved for 30 days.
Multi-User Support: Not all online fax providers offer multi-user support. Fortunately, both RingCentral and MyFax let customers attach multiple email addresses to each account. On MyFax, you can add 5 email accounts with send and receive privileges. On RingCentral, you can add multiple email addresses up to 125 characters in total length (which is a weird limit, but a limit nonetheless). Both services let you assign admins and create sub-users with different privileges.
Our Verdict On RingCentral vs MyFax
MyFax offers the lowest monthly fax allowance of any of the major virtual fax providers. If your business needs to send and receive more than 100 to 400 faxes each month, then MyFax is definitely not the best option for you – especially with a 10 cents per fax overage charge.
However, MyFax does have other important benefits. Its most unique benefit is international faxing to 48 countries around the world – a feature which comes standard on all plans. This plan covers most of the world’s developed countries including countries like China and India. If your business frequently deals with overseas clients, then this is a very valuable benefit. Virtually all other online fax providers charge large extra fees for each international fax sent and received.
If, however, you deal exclusively with clients in the United States and Canada, then you’ll find RingCentral offers most of the same benefits of MyFax at a cheaper price and with more generous monthly allowances.